CANCELLATION & MONEY BACK

1. CANCELLATION AND REFUND POLICY
   Sudanny.com accounts are set up on a prepay basis. Sudanny.com customers may decide to cancel their account at any time and get a full refund if the cancellation request is made within 30 days of the official sign-up date according to our Money Back Guarantee Policy. To cancel an account, the customer must send an e-mail or a support ticket to the Sales Department and provide any authentication credentials requested by Sudanny.com. Any other form of cancellation request will not be accepted. Any incentives offered to customers upon sign-up will also be canceled. However, domain name registrations or transfers, service upgrades and web hosting plan renewals are treated as non-refundable services and cannot be canceled or refunded after being activated per customer request. The customer will be able to transfer his/her domains away to another host.
   
   Late cancellations as well as accounts canceled by Sudanny.com due to TOS violations, in which the customer decides not to fix the violation, do not qualify for the 30 day money back guarantee.

   All credit requests for VISA, MasterCard, American Express and Discovery payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to your credit/debit card and affect your credit/debit card balance in accordance with the credit/debit card issuer's terms of service.

   All credit requests for PayPal payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to your PayPal account and affect your PayPal balance in accordance with the PayPal's terms of service.

2. MONEY BACK GUARANTEE POLICY
   Sudanny.com offers a 30-day money back guarantee. In case you are not satisfied with our hosting services, you can submit a refund request via a trouble ticket from the web hosting Control Panel, or an email to billing@sudanny.com within 30 days of the account purchase, in order to receive full refund. non-refundable services: all service upgrades and plan renewal services purchased from the web hosting Control Panel, all single-year or multi-year domain registration or transfer services purchased upon sign-up or from the web hosting Control Panel. All domain registrations and domain transfers are final, do not include any money-back guarantee and will be subject to a fee that is calculated on the basis of the actual NON-PROMOTIONAL annual price of the purchased domains TLD, multiplied by the number of years of registration or transfer. The amount that will be credited back to you in accordance with our 30-day money back guarantee will not include the cost of all non-refundable services that have been purchased upon sign-up (i.e. you will be issued a partial refund on the original transaction if you have purchased non-refundable services for your web hosting account) A table containing the annual NON-PROMOTIONAL prices of the domain names offered by Sudanny.com is located in section 15-b of this legal document.

1. Sudanny.com contracts with VISA / MASTER CARD International, American Express Bank and Discover Financial Services for chargeback procedures, thus avoiding its merchant accounts involvement. When signing up for a web hosting service with Sudanny.com, customers agree to AUP (this document) and the specified Terms & Conditions in this document. Thus, Sudanny.com will utilize this document as an evidence for the customer's agreement in cases of a chargeback inquiry on behalf of the customer based on points that the client tries to refute after he accepted them at the time of the order.

2. When signing up for an account with Sudanny.com, the customer agrees to pay for the period of one year (365 days). Sudanny.com grants customers with 48 hours over the official payment period. In case that the payment has not been received, the account will be suspended.

   Chargebacks are not considered as a way of refunding. Any customer who provides a credit card chargeback in response to a bill or order placed at Sudanny.com will be subject to collections and legal action. He/she will be charged $30.00 USD, because when signing up with Sudanny.com, customers accept these terms and conditions, thus agreeing to observe them strictly.